Guide
Every hospital and department has different requirements. Start with record review before booking travel.
These steps explain the usual process. The hospital and doctor make all clinical decisions.
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Step 1: Send an inquiry
Use the form or email us. Share your diagnosis, symptoms, country, preferred dates, and language. An advisor replies within 24 hours on business days. Emergencies need local emergency care now.
- Your main care question
- Preferred travel dates
- Language and companion needs
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Step 2: Prepare your medical records
Send the records listed by your advisor. Include reports, imaging, pathology, medicines, allergies, and treatment history. A referral letter is not always required. We confirm any medical records translation before hospital submission.
- Passport name and birth date
- Reports, imaging, and pathology
- Current medicines and allergies
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Step 3: Wait for hospital review
We submit complete records through the hospital's accepted channel. Hospital review decides acceptance, department, and missing tests. We then send the campus, date, and check-in desk details. Choose changeable flights until the hospital confirms the plan.
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Step 4: Prepare your visa and trip
Check the Chinese embassy or visa center serving your country. The hospital may issue supporting documents after review. We can request them but cannot guarantee visa approval. Confirm flights, hotel, airport pickup, and mobility needs separately.
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Step 5: Check in at the hospital
Bring the original passport used for booking. Also bring confirmation and requested original records. Meet your interpreter at the agreed place. Then go to the check-in desk. Hospital staff handle registration, tests, cashier payments, or admission.
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Step 6: Confirm payment and insurance
Ask which payment methods the hospital accepts before travel. Options may include RMB cash, UnionPay, international cards, or mobile payment. Ask whether Visa or Mastercard works. Ask whether deposits allow an international wire transfer. Only use accounts confirmed by the hospital. Direct billing needs approval from both hospital and insurer. Otherwise, keep documents for an insurance claim.
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Step 7: Collect reports and prescriptions
Before leaving, collect reports, imaging, prescriptions, invoices, and itemized charges. Confirm when each electronic report becomes available. Ask whether the hospital can send it by email. Chinese-only reports and medication instructions may need separate translation. Check warning signs, follow-up dates, and contact details.
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Step 8: Continue care after returning home
Share translated records with your doctor at home. Ask whether the Chinese hospital offers remote follow-up. Confirm the channel, time zone, records, and payment before booking. We can organize issued documents for an insurance claim. Your insurer decides requirements and reimbursement.
FAQ
What records should I prepare for a remote consultation?
Prepare your existing diagnostic summary, recent reports, imaging studies, and previous treatment records.
Include pathology materials if available. List your current medications, allergies, and questions for the doctor. Requirements vary by specialty. We will first check what is missing and explain how to submit everything.
Can you help if I do not know which department to book?
Yes. Tell us your diagnosis, main symptoms, and what you hope to address.
Also describe any previous treatment. We will use this information to ask the hospital which department is appropriate. The hospital decides which department will see you. It also decides whether multidisciplinary care, transfer, or additional tests are needed.
What should I prepare before traveling once my appointment is confirmed?
Prepare your identification documents, medical records, and itinerary according to the hospital's requirements.
Bring your original passport and appointment confirmation (provisional acceptance letter). Also bring original medical records, previous imaging studies, and your current medication list. Keep medications in their original packaging whenever possible, together with their prescriptions. Check airline and entry requirements before departure. Confirm the hospital campus, registration location, payment methods, interpretation, accommodation, and transportation.
Do I need to pay hospital charges, Huayitong fees, and travel costs together?
No. These three types of charges are explained separately.
Hospital registration, testing, admission, and treatment charges are paid according to hospital requirements. Huayitong fees are based on services agreed by both parties. These may include medical-record organization, appointment coordination, interpretation, or accompaniment. Hotel, vehicle, and other third-party costs are itemized separately. Before service begins, we identify each payee, included service, and cancellation policy. Hospital charges may change with the doctor's plan and length of stay.
Can I continue follow-up with the Chinese hospital after returning home?
Most hospitals and specialists can arrange remote follow-up. Confirm the schedule, platform, and method before leaving China.
We can help organize reports, imaging files, prescriptions, and medication instructions from this visit. We can also ask the hospital which follow-up methods are available. Contact a local medical provider for additional tests or urgent care after returning home.