Frequently asked questions about medical care in China

Usually not. A remote consultation primarily provides a second medical opinion from a Chinese doctor. It is not the same as receiving a formal prescription. You can share this opinion with a local medical institution or doctor. A local doctor can assess your circumstances and decide whether to prescribe medication.

Tell us before the consultation if you want a prescription from a Chinese doctor. Eligibility depends on hospital rules and your country or region. It also depends on remote-care requirements and whether necessary tests are complete. The treating doctor and hospital make the final decision.

Do not wait for a remote consultation if you develop chest pain or difficulty breathing. The same applies to altered consciousness, severe bleeding, sudden one-sided weakness, or rapid deterioration.

Contact local emergency services or go to the nearest hospital immediately. SinoCareHub does not provide emergency assessment or emergency medical services.

Yes. Language support can be arranged in advance if you do not speak Chinese.

Tell us your language, destination city, appointment type, and number of accompanying people. We will identify where interpretation or accompaniment is needed during your hospital visit. This may include registration, consultation, tests, payment, medication collection, or admission. Before service begins, we will document the scope, duration, and fees. Additional needs, including document translation or overnight support, will be confirmed separately. We can provide both medical interpretation and everyday language interpretation.

It may include hospital registration, consultation interpretation, test and payment explanations, and medication collection. It may also include communicating medical instructions and informed consent.

The service will follow the scope confirmed before it begins. Document translation, overnight inpatient support, and multi-day standby are separate services. They require separate confirmation and are not included by default.

Yes. However, arrange accommodation and transportation after the medical appointment is mostly confirmed.

We will consider the hospital location, group size, mobility needs, and dates. Hotels, vehicles, and tickets are provided by third parties. Their prices, payees, and cancellation terms are separate from medical service fees.

Before leaving, confirm that all reports, imaging files, and follow-up arrangements are complete.

Depending on your treatment, check the discharge summary, pathology, medication list, and treatment records. Also check surgical records, follow-up dates, and contact information. Ask about original English documents in advance. If unavailable, keep the Chinese originals and arrange translation as needed.

No. These three types of charges are explained separately.

Hospital registration, testing, admission, and treatment charges are paid according to hospital requirements. SinoCareHub coordination fees are based on services agreed by both parties. These may include medical-record organization, appointment coordination, interpretation, or accompaniment. Hotel, vehicle, and other third-party costs are itemized separately. Before service begins, we identify each payee, included service, and cancellation policy. Hospital charges may change with the doctor's plan and length of stay.

Usually, the final treatment cost cannot be confirmed before you travel to China. Only known charges or reference ranges can be provided.

Final medical costs depend on disease stage, treatment response, the doctor's plan, and test results. They also depend on medications, medical supplies, and length of stay. Cost information should state the currency, date, and included items. It should also identify costs that still require hospital confirmation.

Accepted payment methods vary by hospital. Confirm them before departure.

Hospitals may accept RMB cash, bank cards, or mobile payments. Ask which cards are accepted, whether a deposit is required, and when payment is due. Prepare a backup payment method.

Not always. Both the insurer and hospital must support direct billing.

Without direct billing, you may need to pay first. Then submit invoices, itemized charges, and medical records according to the insurer's requirements. Confirm the arrangement separately with the insurer and hospital before booking.