Language and travel support: Frequently asked questions

Yes. Language support can be arranged in advance if you do not speak Chinese.

Tell us your language, destination city, appointment type, and number of accompanying people. We will identify where interpretation or accompaniment is needed during your hospital visit. This may include registration, consultation, tests, payment, medication collection, or admission. Before service begins, we will document the scope, duration, and fees. Additional needs, including document translation or overnight support, will be confirmed separately. We can provide both medical interpretation and everyday language interpretation.

It may include hospital registration, consultation interpretation, test and payment explanations, and medication collection. It may also include communicating medical instructions and informed consent.

The service will follow the scope confirmed before it begins. Document translation, overnight inpatient support, and multi-day standby are separate services. They require separate confirmation and are not included by default.

Yes. However, arrange accommodation and transportation after the medical appointment is mostly confirmed.

We will consider the hospital location, group size, mobility needs, and dates. Hotels, vehicles, and tickets are provided by third parties. Their prices, payees, and cancellation terms are separate from medical service fees.

Before leaving, confirm that all reports, imaging files, and follow-up arrangements are complete.

Depending on your treatment, check the discharge summary, pathology, medication list, and treatment records. Also check surgical records, follow-up dates, and contact information. Ask about original English documents in advance. If unavailable, keep the Chinese originals and arrange translation as needed.