Frequently asked questions about medical care in China

We can help submit an appointment request. We cannot guarantee availability before the hospital confirms it.

Tell us the hospital or doctor's name and your main concern. We will check whether medical record review is required first. We will also check the doctor's schedule and current appointment availability. If unavailable, we will explain why and discuss other dates. We can also discuss suitable departments or alternative hospitals.

Usually. Many hospitals use passport information for real-name registration. It links your booking, visit, and later payment records to you.

Prepare the passport identity page before booking. Check the name spelling, passport number, and date of birth carefully. Bring the original passport used for booking when you arrive. If details do not match, the hospital may need to verify them again. This may affect same-day check-in. Requirements vary by hospital, department, and booking channel. Tell us early if your passport is being renewed. Also tell us if its spelling differs from older records. Tell us if a family member is helping with the booking. We will confirm what the hospital needs.

Yes. Tell us your diagnosis, main symptoms, and what you hope to address.

Also describe any previous treatment. We will use this information to ask the hospital which department is appropriate. The hospital decides which department will see you. It also decides whether multidisciplinary care, transfer, or additional tests are needed.

Chinese health authority policies guide international patients toward international medical departments. There is no single answer. Consider your condition, target specialty, language needs, waiting arrangements, and budget.

International medical departments may offer easier communication. However, their services and fee structures usually differ. Before booking, compare the actual care options at your target hospital. Do not choose based only on the department's name.

SinoCareHub supports international patients who plan to receive medical care in China. Huayitong International Medical Services (Hainan) Co., Ltd. operates the service. We help patients organize medical records and contact hospitals and departments. We submit appointment requests and coordinate medical interpreting and local support. SinoCareHub is not a hospital or medical provider. It does not diagnose, prescribe treatment, or make clinical decisions. It also cannot decide whether a hospital accepts a patient or confirms an appointment.

We understand that patients need confidence about their records and payments. We therefore aim to make every step clear.

• We handle, translate, or share medical records only after the patient provides authorization.
• Before service begins, we explain the service scope and fee structure in writing or electronically. We also identify matters requiring confirmation from a hospital or third party.
• The receiving hospital independently confirms acceptance, appointment timing, medical fees, and treatment plans.
• Hospital charges, SinoCareHub coordination fees, and third-party expenses are explained separately. Third-party expenses may include transportation and accommodation. Patients generally pay hospital charges directly to the medical institution. Any different arrangement should be confirmed in writing by both parties.

Throughout the process, patients should know the current status, next responsible party, and payment recipient. They should also know which outcomes still require hospital confirmation. Authorizations, services, and fee arrangements are confirmed in records that patients can retain. This makes cross-border medical care more transparent and reassuring.

In general, a video consultation may be possible. It depends on the hospital, doctor, and condition.

The hospital may review your records before deciding whether video consultation is appropriate. Some conditions still require testing at the hospital. For emergencies or rapidly worsening conditions, do not wait for remote arrangements. Contact a local medical provider immediately.

Prepare the diagnosis or case summary you already have. Include recent reports and original imaging or access details. Add pathology materials, treatment history, current medications, and allergies. A hospital may request your passport identity page for real-name registration.

State the question you need the hospital to assess. This may include remote assessment, the right specialty, an in-person visit, or missing records. Requirements vary by hospital and specialty. We will check the requested materials and submission method first.

Start with a one-page case summary. Include the main diagnosis or symptoms. List important tests, dates, previous treatment, and treatment response. Add current medications, allergies, underlying conditions, and questions for the doctor.

Arrange reports in chronological order and keep the originals. Prioritize recent records that directly relate to the current question. If there are many files, submit the summary and latest reports first. Add key history and further documents when the hospital requests them. Do not alter reports or send screenshots that omit the date, hospital, or conclusion.

An imaging report records the radiologist's written conclusion. Original DICOM files contain the full image data from CT, MRI, PET-CT, and similar studies. Doctors may need the images to assess location, extent, or changes over time.

You can still begin an inquiry with the report alone. Explain where the original images are stored. They may be on a disc, patient portal, QR code, or download link. The hospital considers the condition, image date, and quality. It then decides whether DICOM files or new testing are needed. Do not repeat scans on your own.

Whether translation is needed depends on the receiving hospital, specialty, and original language. Chinese or English originals are usually easier to process. Reports in other languages may require a Chinese or English translation.

Prioritize decision-critical materials. These include the case summary, diagnosis, pathology reports, and recent imaging reports. They also include treatment records, medication lists, allergies, and discharge summaries. Keep original files with their translations. If there are many records, submit an index, summary, and core documents first. Translate further materials only when the hospital requests them.